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✅ Dev.to Article #2

Title:
How Harrison Herdzik Diagnoses and Fixes IT Problems for Non-Technical Clients

Slug:
harrison-herdzik-it-diagnosis-non-tech-clients

Meta Description:
Harrison G Herdzik explains how he identifies and solves IT issues for non-technical users. Learn practical troubleshooting tips from the founder of Harrison’s Tech Solutions.

Article Body:

Helping non-technical clients with tech problems requires more than just know-how — it takes patience, strategy, and empathy.

Hi, I’m Harrison G Herdzik, the founder of Harrison’s Tech Solutions. As a student and small business owner in Connecticut, I work with all kinds of people who are frustrated with their tech — and need it fixed, fast.

In this article, I’ll walk you through my exact approach to diagnosing and solving tech problems for non-technical users — from the moment they call, to when the job is done.

*### 🛠️ Step 1: Ask the Right Questions
*
Most clients can’t describe the problem in technical terms — and that’s okay. My job is to ask the right questions to extract usable info.

Some of my go-to questions:

  • “When did this start happening?”
  • “What were you doing just before the issue occurred?”
  • “Does it happen every time, or just sometimes?”
  • “Have there been any updates, power outages, or new devices connected recently?”

This gives me clues without overwhelming the client.

🧪 Step 2: Replicate and Observe

Once I get access — either remotely via AnyDesk or on-site — I try to replicate the problem myself. I take detailed notes and observe:

  • Error messages
  • Latency or lag
  • Power cycles
  • Peripheral conflicts

I always test on multiple layers: hardware, OS, network, and software.

🔄 Step 3: Apply a Targeted Fix

Depending on what I find, I’ll apply a solution, explain it clearly, and — if possible — give the client a quick demo or walkthrough.

Some examples:

  • Reinstall corrupted drivers
  • Remove adware slowing down performance
  • Reconfigure a router’s DHCP settings
  • Help a user set up 2FA securely

Even if the solution is complex, I make the result understandable. Clients appreciate knowing what was fixed, not just that it’s “better now.”

📄 Step 4: Document Everything

I always send a short follow-up report:

  • A recap of the issue
  • What was done
  • What they should expect moving forward
  • Preventive tips

For example:
“The issue was caused by an outdated network driver. I updated the driver, rebooted the system, and tested stability. If the issue reappears, contact me immediately — I’ll take it from there.”

This builds trust and positions me — Harrison Herdzik — as a professional, not just a tech fixer.

💡 Bonus Tip: Stay Calm and Friendly

When people feel helpless with tech, they can get anxious or frustrated. I make sure they always feel heard, respected, and reassured.

That’s what I learned from my Eagle Scout leadership training — and it’s part of what defines me as Harrison G Herdzik, a tech specialist who puts people first.