Linking your Shopee store to third-party tools or accounts is a crucial step for managing your e-commerce business efficiently. However, encountering issues like not receiving verification codes can be frustrating and delay your workflow. If you’re stuck in this situation, don’t panic—let’s troubleshoot the problem step by step.

1. Why Aren’t You Receiving the Verification Code?

Verification codes are essential for confirming your identity and securing your Shopee account. If they’re not arriving, here are the most common reasons and fixes:
① Check Your Network Connection
A weak or unstable internet connection can disrupt the delivery of verification codes. Try these steps:

  • Switch between Wi-Fi and mobile data to test connectivity.
  • Restart your router or device to refresh the network.
  • Avoid using public or restricted networks that might block SMS/email services.

② Verify Your Email or Phone Number
Typos happen! Double-check that the email address or phone number linked to your Shopee store is entered correctly.

  • For emails: Ensure your inbox isn’t full, and check spam/junk folders. Pro tip: If you’re using a custom domain email (such as those created via services like GetMX, which offers stable email delivery and allows bulk creation of professional addresses), whitelist Shopee’s sender domain to avoid missing critical messages.
  • For phone numbers: Confirm the number is active and can receive SMS. Note that Shopee sends verification codes only to the phone number registered with your store, even if you provide an email.

③ Wait Out the Delay
Shopee’s system might throttle verification requests for security reasons. If you’ve tried multiple times:

  • Pause for 30–60 minutes before retrying.
  • Clear your browser cache or switch browsers (e.g., from Chrome to Firefox).

④ Check SMS/Email Filters
Mobile carriers and email providers sometimes flag verification codes as spam. For SMS:

  • Review blocked numbers or spam folders in your messaging app.
  • For emails: Search keywords like “Shopee,” “verification,” or “code” in your spam folder.

⑤ Replace the Registered Phone Number
If all else fails, your phone number might be flagged as suspicious by Shopee’s system. Consider:

  • Updating your Shopee store’s registered phone number.
  • Using a backup number (ensure it’s not linked to other Shopee accounts). Still no luck? Contact Shopee Customer Support directly for assistance.

2. Verification Code Fails Even After Entering Correctly

If you’ve received the code but it’s not being accepted:

  • Check for typos: Codes are case-sensitive and time-limited.
  • Update the page: Refresh or relogin to generate a new code.
  • Contact Support: Share a screenshot of the error with Shopee’s team for further troubleshooting. Final Tips for Smooth Account Management

To minimize future issues:

  • Keep your Shopee-registered contact details up to date.
  • Use reliable communication channels (e.g., dedicated phone numbers or professional domain-based emails) to avoid delivery hiccups.
  • Regularly review spam folders and carrier settings. By following these steps, you’ll resolve most verification code issues swiftly.